Frequently Asked Questions
Everything you need to know about shopping with JAUS.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that certain sale items and intimates are final sale.
Do you ship internationally?
Yes, JAUS ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer service team.